Jim Heineman is Boston East India Hotels Director of
Operations. He is responsible for overseeing overall operations and management
of the company’s hotels and villas worldwide and advising the development and
project teams on operations and feasibility matters involved in the company’s
current and pipeline projects.
Jim has three decades of experience in the hotel
industry, and has held strategic and tactical senior leadership management
roles both in hotel management/ownership and in the real estate development
industry.
He has been the General Manager at a wide variety of
branded and boutique hotels, including the Parsippany Hilton in New Jersey, The
Roosevelt Hotel in New York and the Algonquin Hotel in New York. He has also
served as a Senior Vice President for the Applied Companies during the
development and pre-opening for the W Hoboken. Jim started his career with
Interstate Hotel Corporation and has a Bachelor of Science in Hotel
Administration from Cornell University.
Hear what Jim has to say about his role with Boston East
India Hotels and his background in the hotel industry:
Describe your job in five words or less.
Rewarding, Complete, Exciting, Intense Fun
How long have you worked in hospitality?
I am almost afraid to say that I have worked over 35
years in the hospitality business. I started in high school working at a local
restaurant in the kitchen as a dishwasher for $2.14 per hour, then a cook, and
then head chef. I grew up in the back of the house and worked my way up to the
top.
What is the most challenging aspect of your job?
Producing financial results in revenue generation and
profitability in different hotels in different parts of the world.
What is the best part of working for Boston East India
Hotels?
The teamwork and collaborative efforts that happen every
day with each and every project, which in turn yields the best possible
results.
What are the short-term goals for your job?
Improving existing hotel profitability and hiring and
training the best possible staff in industry from around the world to grow both
Troca Hotels and Boston East India Hotels.
What are the long-term goals for your job?
Establish published SOPs on revenue generation, payroll
reduction, expense management, budgeting of operations and capital, training
and best practices to open any hotel in any country successfully.
Who is a Troca Traveler to you?
A Troca Traveler is a valued guest that loves our curated
services and price value of their experiences such that they will always search
for Troca Hotels first in any location all over the world before any other
hotel.
Do you remember the first time you spent the night in a
hotel? How old were you and where was it?
I traveled with my family every summer to visit the
historical places all over the U.S. and Canada. I was six years old and
remember the Holiday Inn name somewhere in the U.S. and a swimming pool. What
else would one want!
What is your favorite place to travel to?
I have worked all over the United States and have
traveled to Lisbon, Paris and India for work. I love Europe to explore the
heritage and architecture, so Paris is my number one choice, followed closely
by India.
What is your most surefire travel tip?
Wherever you go, you must be willing to look outside the
normal tour. Open you mind and find a local that knows all the best places off
the beaten path. If you stay in the tourist areas you will never really know
what life is really like in that spot you yearned to travel to for so many
years. Your eyes must be wide open and explore.
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