The Sofala Hotel in
Goa, India
A member of the Troca Hotels Collection
The Sofala is seeking qualified, experienced hospitality
candidates for the position of General Manager.
Summary:
The General Manager
is responsible for the day to day management of a small, contemporary boutique
hotel with a strong emphasis on lifestyle and Food and Beverage. You will be a very hands on Manager in every
aspect of the operations. You will maximize
the financial performance of the hotel by providing the highest possible
quality of guest service and product, by fostering a positive work environment
for all employees, and by developing and implementing an aggressive sales and
marketing plan. The primary duties and responsibilities
will include, but not be limited to: Supervise and develop the performance of
all operating departments including Front Office, Food and Beverage, Guest
Services, Housekeeping, Finance, Engineering and Human Resources to insure the
highest possible levels of guest and employee satisfaction in a cost effective
manner. You will develop, implement,
monitor and participate in a comprehensive sales and marketing plan that result
in optimum rate, occupancy for both the hotels and villas, F&B covers,
F&B revenue and Catering revenues.
You will pay close
attention to all details which will set the example for the team to deliver the
highest standard of guest service and presentation that will exceed the
competitive set. You must balance the
people aspect of the business and the financial impact of the business each and
every day to exceed the established budgetary guidelines for the hotel.
- Protect and enhance the value of all hotel assets
through appropriate programs in maintenance, security, and housekeeping and
through the capital budgeting process.
- Ensure the timely and accurate completion of all period-end
financial statements, reports, and provide controls to ensure the proper
handling and accounting for all hotel receipts.
- Prepare weekly forecast and
plan the operating staffing cost expenditures to correspond to
forecasted sales. Develop action plans to maximize occupancy and to
maximize average rate.
- Review and approve all operating expenses.
- Maintain credit policies in sales, reservations, and
front desk. Oversee credit meetings, supervision of collection of major
accounts, review of aging reports, and approval of write-offs.
- Develop and supervise programs that promote a positive
work environment for all employees while ensuring that
all employment-related processes and documentation are in compliance with
local, state and federal laws and regulations.
- Perform other tasks associated as necessary in order
to achieve the financial performance and goals of the organization.
- Confer with administrative personnel and review
activity, operating, and sales reports to determine changes in programs or
operations that may be required.
- Create directives to division or department
administrator outlining policy, program, or operations changes to be
implemented.
- Assure regular repair, upkeep, and overall general
maintenance of the hotel and provide a system of on-going maintenance of
facilities and equipment.
- Ensure all hotel policies and procedures are fully implemented
in all departments, including safety, emergency guidelines, and revenue
collection.
EDUCATION
and/or EXPERIENCE:
BS/BA Degree in Hospitality Management, business or
related field of study. Minimum of four years’
experience as AGM, Hotel Manager, or F&B Executive in a major hotel company
or Boutique Hotel setting
LANGUAGE
SKILLS:
Multi-lingual is helpful and
preferred. Ability to read, analyzes, and interprets common
scientific and technical journals, financial reports, and legal documents in
both English and Hindi. Ability to respond to common inquiries or
complaints from customers, regulatory agencies, or members of the business
community. Ability to write speeches and articles for publication that
conform to prescribed style and format. Ability to effectively present
information to top management, public groups, and/or boards of directors.
Complete Compensation
Package is based on experiences. Please
submit at least three (3) business references with your resume.
Please email jheineman@bostoneastindia.com
