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Wednesday, March 12, 2014

New Job Posting -- Hotel General Manager, Luxury Lifestyle Hotel in Goa

The Sofala Hotel in Goa, India
A member of the Troca Hotels Collection

The Sofala is seeking qualified, experienced hospitality candidates for the position of General Manager.

Summary:

The General Manager is responsible for the day to day management of a small, contemporary boutique hotel with a strong emphasis on lifestyle and Food and Beverage.  You will be a very hands on Manager in every aspect of the operations.   You will maximize the financial performance of the hotel by providing the highest possible quality of guest service and product, by fostering a positive work environment for all employees, and by developing and implementing an aggressive sales and marketing plan.  The primary duties and responsibilities will include, but not be limited to: Supervise and develop the performance of all operating departments including Front Office, Food and Beverage, Guest Services, Housekeeping, Finance, Engineering and Human Resources to insure the highest possible levels of guest and employee satisfaction in a cost effective manner.  You will develop, implement, monitor and participate in a comprehensive sales and marketing plan that result in optimum rate, occupancy for both the hotels and villas, F&B covers, F&B revenue and Catering revenues.
You will pay close attention to all details which will set the example for the team to deliver the highest standard of guest service and presentation that will exceed the competitive set.  You must balance the people aspect of the business and the financial impact of the business each and every day to exceed the established budgetary guidelines for the hotel.

  • Protect and enhance the value of all hotel assets through appropriate programs in maintenance, security, and housekeeping and through the capital budgeting process.
  • Ensure the timely and accurate completion of all period-end financial statements, reports, and provide controls to ensure the proper handling and accounting for all hotel receipts.
  • Prepare weekly forecast and plan the operating staffing cost expenditures to correspond to forecasted sales.  Develop action plans to maximize occupancy and to maximize average rate.
  • Review and approve all operating expenses.
  • Maintain credit policies in sales, reservations, and front desk.  Oversee credit meetings, supervision of collection of major accounts, review of aging reports, and approval of write-offs.
  • Develop and supervise programs that promote a positive work environment for all employees while ensuring that all employment-related processes and documentation are in compliance with local, state and federal laws and regulations.
  • Perform other tasks associated as necessary in order to achieve the financial performance and goals of the organization.
  • Confer with administrative personnel and review activity, operating, and sales reports to determine changes in programs or operations that may be required.
  • Create directives to division or department administrator outlining policy, program, or operations changes to be implemented.
  • Assure regular repair, upkeep, and overall general maintenance of the hotel and provide a system of on-going maintenance of facilities and equipment.
  • Ensure all hotel policies and procedures are fully implemented in all departments, including safety, emergency guidelines, and revenue collection.

EDUCATION and/or EXPERIENCE:

BS/BA Degree in Hospitality Management, business or related field of study.  Minimum of four years’ experience as AGM, Hotel Manager, or F&B Executive in a major hotel company or Boutique Hotel setting

LANGUAGE SKILLS:

Multi-lingual is helpful and preferred.  Ability to read, analyzes, and interprets common scientific and technical journals, financial reports, and legal documents in both English and Hindi.  Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.  Ability to write speeches and articles for publication that conform to prescribed style and format.  Ability to effectively present information to top management, public groups, and/or boards of directors.


Complete Compensation Package is based on experiences.  Please submit at least three (3) business references with your resume.

Please email jheineman@bostoneastindia.com