BEIH Web

Tuesday, September 2, 2014

The Guest Pantry offers the Comfort and Convenience of Home Anytime Day or Night

At Boston East India Hotels' The Daniel, we recognize that our guests are often on the go and can’t spend every night enjoying the wonderful food and great times at the Coast Bar + Bistro; we knew there was a great need for some late night options to soothe the hunger craving or thirst for a drink.

Guest Pantry at The Daniel is open 24-hours and has all the road-weary traveler might need before settling in to a comfortable night’s sleep — from hot pockets to microwave macaroni and cheese to traditional snacks (including gluten free options). In an effort to provide our guests with a more local experience, we also have local Maine items, including chocolate, maple syrup, jellies and jams.

The Guest Pantry has already been a big hit with our guests who welcome some comfort available in the hotel after the Coast Bar + Bistro closes at 10 p.m..

Adding the Guest Pantry was a move we saw as an additional way to cater to our guests’ wants and needs. We found room in the lobby to craft this addition to make The Daniel a place that can cover all of its guests’ needs no matter what time of the day or night.

Industry wide, select service and extended stay brands have been some of the first to adopt hotel
pantries.

For example, Marriott has developed its pantry concept and dubbed it “The Market.” Hilton has crafted two versions it uses in some of its properties, the “Suite Shop” and the “Pantry Pavilion.”

Those hotel giants say that their pantry concepts have scored big with guests who cite the quality and convenience of items.

Near The Daniel, in the Brunswick region, only the Fairfield Inn & Suites Brunswick Freeport has some kind of hotel pantry option. In this case, Marriott’s “The Market” concept. Aside from that, few of Brunswick’s dozen or so other hotels have any similar offerings.

For the hotels that have them, the pantry has become a way to embrace a movement away from outdated concepts of limited room service and also fit the mold of evolving hotel lobbies. Leaving behind the standard concept of a check-in desk with table, flowers and uncomfortable chairs, many of today’s hotel lobbies have turned into fully functioning, business friendly social spots — the lobby at The Daniel certainly has.

In this environment, the decrepit and dusty lobby gift shop — with candy bars, dusty snow globes and cheap souvenir items — has no place.

However, a clean and modern hotel pantry giving guests the appreciated and valued convenience of a late night meal, headache relief or a favorite snack is a perfect fit.

So come on by and visit our the Guest Pantry at The Daniel — any time of day or night you are guaranteed to find just what you need!

No comments:

Post a Comment